Shipping & Returns

POS Deals offers prompt delivery Australia wide, shipping from warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth. Orders are shipped same or next day upon receipt of payment or verification of payment. Most customers receive their orders within 1-3 business days, depending on your location. 
We offer overnight delivery to Brisbane, Sydney and Melbourne Metro areas of our core products and 2-3 business days’ delivery to most other areas. 

In the unfortunate instance where we have run out of stock, we can generally source supply within 24 hours. This will add roughly an additional day to your delivery timeframe. There are exceptions and sometimes a supplier will suddenly tell us they will not be able to supply until a specific date. We will contact you immediately should this be the case, and will always keep you updated with the new ETA. 

Shipping Rates 
All Orders incur a flat rate Shipping and Handling fee of AUD$16.50 including GST which is delivered via courier. Multiple ordered items will still be charged at a total maximum shipping rate of AUD$16.50. 
Free shipping is available for orders over $600 
we only ship within Australia so we do not accept International Orders at this time. 
Please note: For security and fraud reasons we do not ship to PO Box addresses. 

it is the customer’s responsibility to ensure they can accept the deliveries and provide a signature as proof of delivery if required. 

Whilst we take care in packaging the goods for delivery, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. 
By signing for a delivery, you are accepting that the order is complete and intact. 
There are circumstances where the orders may turn up partially and we ask that if this is the case, 
please phone or email us and we will notify you as to when you may expect the remaining of your order. 
Please note that this is very rare but can sometimes happen but we assure you that your order will be filled as purchased. 

Warranty and Returns 
Products sold by POS Deals are covered by Return to Base warranty unless specified otherwise. 
The warranty covers manufacturer defects and is provided directly by the manufacturers or their authorized distributors in Australia. 
Damage caused by misuse, Electrical faults or spikes, accidental or willful damage, water or liquid damage and other external damage are not covered by the warranty. 
Prior to returning of any products, you must contact us for Authorization. 
Products which are returned without authorization may be declined and returned to sender. 

All damages or claims must be filed with the carrier (if damage is noted at the time of delivery). 
We will be more than happy to assist you if this unlikely event should occur. 

All warranty claims are back to base with the expense of the customer. 
We will have to goods sent back to you repaired but do not cover freight expenses for warranty repairs. 
Please contact us if you wish to make arrangements for this. 
POS Deals does not provide advance replacement of goods nor do we provide loan units in the event of a warranty repair. 

DOA & Breakages 
All Returns and Breakage Notifications much be made within 7 days of Delivery. 
DOA (Dead on Arrival) must also be advised with 7 days so we can arrange brand new goods to be shipped and the other to be collected at the manufacturers expense 

Please choose Carefully
Please select your items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for a refund or exchange 
(Exceptions to this are at the discretion of POS Deals Management). 

Returned goods (after our approval) due to incorrect order or change of mine will incur a re-stocking fee of 20% of goods total or 50% on special orders. 
Freight is not refunded in any circumstance. 

POS Deals is responsible nor liable for any loss of Business due to faulty products. Customers should always keep backup equipment to ensure the business continues to operate smoothly. 

Which couriers do we use?
We use multiple couriers including but not limited to: Couriers Please; Star Track Express; Australian Air Express; Toll; TNT; and Direct Freight. Delivery costs are a fixed flat rate unless quoted otherwise. 

Can I use my own shipping company?
POS Deals has negotiated volume discounts and contracts with our shipping companies. Unfortunately, you are not able to use your own shipping company or prepaid vouchers you may already have. 

Remote Locations
Some areas are classed as remote by shipping companies and extra charges for delivery to these areas may apply. Additional delivery time may also apply to these areas. If you think you may be in a regional or remote location, please contact us and we will confirm the actual cost and ETA. Otherwise, we will call you on receipt of your order if needed. 
POS Deals has the right to decline an order within a remote area at the standard $16.50 or "Free Delivery" service. 

We do not ship to Norfolk Island, King Island or any other Islands that are outside of the standard courier network.



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